Privacy policy

The text in front of you explains what, how and why we use your information when you visit this website or contract some of our services. Your privacy is very important to us, and we will never misuse the personal information you entrust to us. We invite you to read these terms carefully before providing your personal information on this website.

Underage warning

Persons over the age of thirteen may register at www.volo-ebikes.com as users without the prior consent of their parents or guardians.

In the case of children under thirteen years of age, parental or guardian consent is required for the processing of their personal data.

In no case shall data relating to the professional or economic situation or to the privacy of other family members be collected from the minor without their consent.

If you are under thirteen years of age and have accessed this website without notifying your parents, you should not register as a user.

Your privacy and your rights are respected on this website.

This website respects and takes care of the personal data of its users. As a user you should know that your rights are guaranteed.

We have strived to create a safe and trustworthy space and that is why we want to share our principles regarding your privacy:

  • We never ask for personal information unless it is really necessary to provide you with the services you require.

  • We never share personal information about our users with anyone, except to comply with the law or with your express permission.

  • We never use your personal data for any purpose other than that expressed in this privacy policy.

It should be noted that this Privacy Policy may vary depending on legislative or self-regulatory requirements, so users are advised to visit it periodically. It will be applicable in the event that users decide to fill in any form of any of its contact forms where personal data is collected.

Volo ebikes has adapted this website to the requirements of the Organic Law 15/1999, of December 13, on the Protection of Personal Data (LOPD), and the Royal Decree 1720/2007, of December 21, known as the Regulation of development of the LOPD. It also complies with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons (RGPD), as well as with Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce (LSSICE or LSSI).

Responsible for the processing of your personal data

  • Identity of the person in charge: Ignacio Kindelan Pérez

  • Trade name: Volo ebikes S.L.

  • NIF/CIF: B06888358

  • Address: Avinguda Camí pla 27

  • E-mail: info@volo-ebikes.com

  • Activity: Sale of articles and components for bicycles. Equipment for cyclists.

For the purposes of the provisions of the aforementioned General Data Protection Regulation, the personal data you send us through the web forms will be treated as "Web users and subscribers" data.

For the processing of our users' data, we implement all the technical and organizational security measures established in the current legislation.

Principles we will apply to your personal information

In processing your personal data, we will apply the following principles that comply with the requirements of the new European data protection regulation:

  • Principle of lawfulness, fairness and transparency: We will always require your consent for the processing of your personal data for one or more specific purposes that I will inform you in advance with absolute transparency.

  • Data minimization principle: We will only request data that is strictly necessary in relation to the purposes for which it is required. As little as possible.

  • Principle of limitation of the storage period: The data will be kept for no longer than necessary for the purposes of processing, depending on the purpose, we will inform you of the corresponding retention period, in the case of subscriptions, we will periodically review our lists and delete those records inactive for a considerable time.

  • Principle of integrity and confidentiality: Your data will be treated in a way that ensures adequate security of personal data and guarantees confidentiality. You should know that we take all necessary precautions to prevent unauthorized access or misuse of our users' data by third parties.

How personal data is collected on this website

The personal data we process at Volo ebikes comes from:

  • Contact Form

  • Subscription form

  • Comments on the blog

  • Suggestion form

What are your rights when you provide us with your data?

Any person has the right to obtain confirmation as to whether or not Volo ebikes is processing personal data concerning him/her.

Interested persons have the right to:

  • Request access to personal data relating to the data subject.

  • Request rectification or deletion

  • Request the limitation of your treatment

  • Opposing treatment

  • Request data portability

  • Request the right to be forgotten

Interested parties may access their personal data, as well as request the rectification of inaccurate data or, where appropriate, request its deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected.

In certain circumstances, the interested parties may request the limitation of the processing of their data, in which case we will only keep them for the exercise or defense of claims.

In certain circumstances, and for reasons related to their particular situation, data subjects may object to the processing of their data. Volo ebikes, will stop processing the data, except for compelling legitimate reasons, or the exercise or defense of possible claims. They may also request the portability of their data.

Data subjects will also have the right to effective judicial protection and to file a complaint before the supervisory authority, in this case, the Spanish Data Protection Agency, if they consider that the processing of personal data concerning them is in breach of the Regulation. You will find the information from the Spanish Data Protection Agency at www.agpd.

For what purposes do we process your personal data?

When a user connects to this website for example to comment on a post, send an email to the owner, or subscribe, you are providing personal information for which Volo ebikes is responsible. This information may include personal data such as your IP address, email address, and name. By providing this information, you consent to the collection, use, management and storage of your information by Volo ebikes only as described in the Legal Notice and this Privacy Policy.

In Volo ebikes there are different systems for capturing personal information and I treat the information provided to me by interested persons for the following purpose for each capture system (forms):

1.- Contact form: I request the following personal data: name, email, phone, subject, message. To respond to the requirements of the users of tauformar.com. For example, we may use these data to respond to your request and respond to questions, complaints, comments or concerns you may have regarding the information included on the web, the services provided through the web, the processing of your personal data, questions concerning the legal texts included on the web, as well as any other queries you may have and that are not subject to the terms and conditions of contract. We inform you that the data you provide will be located on AFX Solutions servers within the EU.

Content subscription form: In this case, I request the following personal data: name, email to manage the subscription list, send newsletters, promotions and special offers, provided by the user when subscribing. Within the website there are several forms to activate the subscription. The electronic bulletins or newsletters are managed by Mail Cip. When using the services of this platform to carry out email marketing campaigns, manage subscriptions and send newsletters, you should know that the Zoho servers we use are hosted in the EU and are in privacy shield: "is covered by the EU-US Privacy Shield agreement, whose information is available here, approved by the European Data Protection Committee". By subscribing, you agree and consent that your data will be stored by this platform, based in the United States, in order to manage the sending of the corresponding newsletters.

There are other purposes for which I treat your personal data:

  • To ensure compliance with the terms of use and applicable law. This may include the development of tools and algorithms that help this website ensure the confidentiality of the personal data it collects.

  • To support and improve the services offered by this website.

  • Other non-identifying data are also collected and obtained through some cookies that are downloaded to the user's computer when browsing this website, which are detailed in the cookies policy.

  • To manage social networks. Volo ebikes may have a presence in social networks. The processing of data to be carried out of the people who become followers on social networks of the official pages of Volo ebikes.

  • shall be governed by this section. As well as those conditions of use, privacy policies and access regulations belonging to the social network that apply in each case and previously accepted by the user of tauformar.com. It will treat your data for the purposes of properly managing its presence in the social network, reporting activities, products or services tauformar.com. As well as for any other purpose that the regulations of social networks allow. In no case will we use the profiles of followers in social networks to send advertising individually.

In accordance with the provisions of the European General Data Protection Regulation (RGPD) 2016/679, Ignacio kindelan ( Volo ebikes) with address at Avinguda Camí pla 27 08870 Sitges, will be responsible for the processing of data corresponding to web users and subscribers.

Volo ebikes, does not sell, rent or transfer personal data that can identify the user, nor will it do so in the future, to third parties without prior consent. However, in some cases collaborations can be made with other professionals, in those cases, consent will be required to inform users about the identity of the collaborator and the purpose of the collaboration. This will always be done with the strictest security standards.

Legitimacy for the processing of your data

The legal basis for the processing of your data is: consent.

To contact or make comments on this website, consent to this privacy policy is required.

The prospective or commercial offer of products and services is based on the consent requested, without in any case the withdrawal of this consent conditioning the execution of the subscription contract.

Data category

The categories of data processed are:

  • Identification data, specifically, name and e-mail address.

  • Name of the company and your position in it.

No specially protected categories of data are processed.

How long will we keep your data?

Personal data will be kept according to the following criteria:

  • If you have completed training in our center, we will keep your data as long as you do not request cancellation, in order to be able to certify your training whenever you need it, and to provide you with information on complementary training and will always be kept for the minimum mandatory legal period of conservation.

  • Otherwise, we will keep your data for the minimum legally required period after the purpose for which it was collected has ended.

  • Until its deletion is requested by the interested party.

To which recipients will your data be communicated?

Some of the tools we use to manage your data are contracted by third parties.

To provide services strictly necessary for the development of the activity, tauformar.com shares data with the following providers under their corresponding privacy conditions.

The data will be communicated to the following companies to provide services strictly necessary for the development of its activity, tauformar.com, shares data with the following providers under their corresponding privacy conditions.

Hosting: Hosted and managed by AFX solutions.

Web platform: WordPress CMS managed, developed and designed by GPC.

Google Analytics: a web analytics service provided by Google, Inc. a Delaware company headquartered at 1600 Amphitheatre Parkway, Mountain View (California), CA 94043, United States ("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help tauformar.com analyze how users use the website. The information generated by the cookie about your use of tauformar.com (including your IP address) will be transmitted to and stored by Google on servers in the United States.

Navigation

When browsing tauformar.com non-identifiable data may be collected, which may include, IP addresses, geographic location (approximately), a record of how services and sites are used, and other data that cannot be used to identify the user. Among the non-identifiable data are also those related to your browsing habits through third-party services. This website uses the following third-party analysis services: Google Analytics.

We use this information to analyze trends, administer the site, track users' movements around the site and to gather demographic information about our user base as a whole.

Data secrecy and security

Volo ebikes is committed to the use and processing of personal data included users, respecting their confidentiality and use them in accordance with the purpose of it, as well as to comply with its obligation to save them and adapt all measures to prevent alteration, loss, treatment or unauthorized access (How Https protocols I use), in accordance with the provisions of current legislation on data protection.

Volo ebikes cannot guarantee the absolute impregnability of the Internet network and therefore the violation of data through fraudulent access to them by third parties.

Accuracy and veracity of the data

As a user, you are solely responsible for the accuracy and correctness of the data you submit to tauformar.com exonerating Ignacio kindelan (Volo ebikes) of any responsibility in this regard. Users guarantee and respond, in any case, the accuracy, validity and authenticity of the personal data provided, and undertake to keep them updated. The user agrees to provide complete and correct information in the contact or subscription form.

Acceptance and consent

The user declares to have been informed of the conditions on personal data protection, accepting and consenting to the processing of such data by Ignacio Kindelan (Volo ebikes) in the manner and for the purposes stated in this privacy policy.

Changes in the privacy policy

Alberto Lameiro López (Volo ebikes) , reserves the right to modify this policy to adapt it to new legislation or case law, as well as industry practices. In such cases, the Provider will announce on this page the changes introduced reasonably in advance of their implementation.

Commercial mailings

In accordance with the LSSICE, Volo ebikes does not engage in SPAM practices, so it does not send commercial emails that have not been previously requested or authorized by the user. Consequently, in each of the forms on the website, the user has the possibility to give express consent to receive the newsletter, regardless of the commercial information requested.

In accordance with the provisions of Law 34/2002 of Services of the Information Society and electronic commerce, tauformar.com undertakes not to send commercial communications without properly identifying them.

Questions or inquiries about this policy or your rights

If you have any questions or comments about this policy, or if you have any concerns about the way in which any personal information you have provided to us may have been handled, you may contact us by mail or email at: info@volo-ebikes.com.